[Resolved] ICICI Bank — imps is timed out at 01-dec-2019 19:32:07. amount of 10000 inr got debited from bank

Arnabi Bose

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have initiated an imps transaction of 10000 inr to my sbi account from my icici account but i got a message from icici saying imps ref no *2697 is timed out and wait for 3 days for status update. Amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
In the era of digital payment why one should wait for 3 days for status update?? I urge icici to refund my money as soon as possible.

Waiting for revert from icici.

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Jan 2, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

ICICI Bank Customer Care's response Dear Arnabi Bose,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01tpt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team