[Resolved] ICICI Bank — imps not credited - xxxxxxxxxx1461

gpronita

Address:

Mumbai City, Maharashtra

I transacted from citi to icici (0957xxxxxx1461) account on jan 20th. Imps ref no:[protected].

Both accounts are mine. Citi has raised this issue with imps-npci and have confirmed on mail that the amount has been settled to icici bank. However, it has not been credited to my account.

Also, icici bank executives has been unhelpful. They have not checked with npci or any inter bank transactions. They have not tried finding this amount in any unreconciled reports (Which i am sure banks receive, this problem can not be unprecedented).

It has been 20 days but the amount is still not found.

They did not even redirect me to customer care of npci.

I am extremely disappointed by their service quality and have lost hope on online transactions.

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Feb 9, 2018

Complaint marked as Resolved

The bank seem to have credited this amount to a linked PPF account. Though it is not the same account, but I am glad that it has been credited. Thanks

ICICI Bank customer support has been notified about the posted complaint.