[Resolved] ICICI Bank — imps transaction but not credited beneficiary account

Rajlakshmi Saha

Address:

Siddha Xanadu rajarhat main road, North 24 Parganas, West Bengal, 700136

Dear sir/madam
Please find the attachment
My reference i'd :[protected]
I have transfer to my beneficiary account rs 200000/- (Two lakhs) dated 11/02/2020
As imps transaction (My reference i'd :[protected] but that transaction not success and refund to my account dated 12/02/2020.
But the same transaction i'd[protected] debited 200000/- (Two lakhs) in my account dated 15/02/2020
But not credited in my beneficiary account.
I have talk many times to your callcenter ([protected]) but not solution my problem.
Please help and solve my problem as soon as possible.

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Apr 3, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

ICICI Bank Customer Care's response Dear Rajlakshmi Saha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09pkz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team