[Resolved]  ICICI Bank — Insisting me to pay the transaction amount which was not authorized on my credit card

Hello ICICI Bank,

It's with so much distress to complain here that I've raised a dispute with your customer care team on my credit card that one of the transaction was not authorised through OTP and I made several phone calls/emails running every where with your customer care team.

Though I've provided all the information they need, still they're asking me to pay the amount which I never used/spent.

Hope you can resolve this issue.

Utterly disappointed with your customer care team as they're keep sending the same copy pasted responses every time, instead fixing the issue.
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Jun 29, 2022
Complaint marked as Resolved 
This is very terrible from ICIC bank that they have marked the complaint as "resolved". They did not even called me/messaged me nor emailed me. There's no communication at all. They just marked as resolved without giving any resolution as such. Disgusting and disappointing.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082ue) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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