[Resolved]  ICICI Bank — interest charges on overdue amount

Address: New Delhi, Delhi, 110005

Dear Concern

I request you to please cancel / waive off Interest charges in my current statement of my card.
Payment due on 10/09/2018 Rs 59, 792
Payment made on 10/09/2018 Rs 58, 775
Unpaid due amout on 10/09/2018 Rs 1017
Now on 23/09/2018 interest + Gst charges Rs3336
Today on 24.09.2018 I got to know about this non paid amount of Rs 1017.
I therefore immediately made a payment of Rs 1857 today.

I was not aware about my txn of Rs 1028 in my last statement. I know its my mistake but plz see all my payments was made timely before this. I have already made payment against extra limit used for interest charges.

I also want to raise a question that I received generally 4-5 promotional emails from icici daily but they never sent me mail regarding my outstanding bill of rs 1017. Don’t you think if a customer is paying Rs58775 why he will left rs 1000 ?? And why your customer care is not updating us this type of information i.e.. O/S1017.. I received near about 3-4 calls daily from icici to convert my txn’s in emi. They do call on regular basis.
My question is simple and straight forward if sometimes customer forgot anything is it not your duty to even update him about this mistake.

Now because of Rs 1017 short you are charging me Rs 3336 as per your guidelines.

Please waive off charges this time and plz aware us in future for better understanding. i was not aware for this. Please look after this on priority basis.

Note: Already updated Rs 1857 payment against over limit used.

Account Holder(s) : SAURABH JINDAL
AERO CLUB 2168, first floor GURUDWARA
ROAD KAROL BAGH
NEW DELHI 110005
CARD Number : [protected]
Phone No. [protected]