ICICI Bank — International transaction

Address:400103
Website:icicibank.com

I am a senior citizen having an account with icici bank for many years.
I approached the bank to make an international transaction to my sons university,
we agreed on a rate however the transaction was made on a higher rate.
since that day it has been 26 days we are requesting for a transaction invoice.
every time i go to the bank they give me a vague response and send we away.
firstly i have been over charged and then harassed.the last two times they are saying letters and emails have been sent however we have not received any information fro the bank.
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Mr. D'souza

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a33ox6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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