ICICI Bank — Internet Banking Transaction

ICICI Bank — Internet Banking Transaction

P Parva Desai from Surat, Gujarat Oct 6, 2022 Oct 13, 2022 This thread was updated on Oct 13, 2022

I suspected a fraudulent transaction, so I made a request via SMS to block it. Later on, it turned out to be a misunderstanding. Now my internet banking user ID has been disabled so I can't log in to my internet banking account, I can't make online transactions through UPI. Though I can do the online transaction through iMobile pay but not through UPI. Please guide me on how I can enable/activate my internet banking user ID. Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 07, 2022 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0et0h) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Oct 13, 2022 Updated by Parva Desai I've contacted customer care through email, and in the reply I was informed to contact customer care on call. The number provided in the mail is even the old customer care, which is really irresponsible. I've been trying to contact customer care already for 2 weeks through calls but the auto voice assistant isn't able to detect the exact problem and I'm unable to proceed further. I'm tired of contacting customer care call again and again, I've totally given up on it. Please, I request you to fix this as soon as possible directly through convenient and clear communication. I'm not able to make essential transactions because of the disability of my internet banking user ID since almost a month now.
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