[Resolved]  ICICI Bank — Intrest charges

Address:Hyderabad, Andhra Pradesh, 500030

Mu self saikishore holding credit card number 4375 xxxx xxxx 8001.My total outstanding amount is 14500 Rs so i paid 14000 Rs in same month before due date.But icici bank is interest amount after due date is 500 is debited in my account.Is this correct if customer pays almost 95% amount paid, but bank is interest will charge for full outstanding amount...Nobody will tell while applying credit card.One more problem, I have saving account in icici bank and kept auto debit for credit card.I already have sufficient balance to pay credit balance in my account but this is did not happened, after this bank charges interest on total amount.Before this i paid 20% of amount.I called to customer care, he told that if you kept auto debit from your saving account, only 5% percent(Min due amount) will be deducted and for the rest of amount interest will be charged.I never seen in auto debit column mentioned with conditions...
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Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2015
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2xmfp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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