[Resolved]  ICICI Bank — Invalid Fees

Address:

ICICI Bank Ltd, Devapragasam Trade Centre, C Wing, Ground Floor, Madura Garden, No15, Ph Road, Maduravayol Tamil Nadu, Chennai, Tamil Nadu, 600095

My platinum credit card is charged invalid reward redemption handling fee - ₹25 + ₹4.5 GST. Transaction statement is showing handling fee is charged for redeeming the reward points for Order No.[protected] on 4th December, 2022. But I didn't redeemed any card reward points. I have verified all my statements, there is no such transaction. So I reached customer care service through this number[protected] and asked my query. But they told me to reach their email services for such query. So I sent an email to customer.[protected]@icicibank.com. They are not giving proper response. I am following up with them for more than 1 week. Instead of providing support, they are frustrating the Customer by asking to register email Id, transaction screenshot etc. That is already a registered email id, I am receiving all my transaction related emails for that email id only. But they can't even map to my account/transactions through their support applications/systems. After 1 week of conversation, they are seeing my screenshot and sharing the same details whatever available already in my screenshot. But still I didn't get any proof from them for which transaction/order it is charged. This is the big scam by ICICI bank. It is not my first experience, it is always the same for all my credit card related queries. They are having only email communication for credit card queries. If we ask some query, the answers will be very irrelevant from the bank executive. As It is asynchronous communication, 1 or 2 times Customer can follow-up, after that they will leave. This is the strategy followed by the ICICI bank. Please take necessary action against ICICI Bank. I have attached the redemption fee screenshot, my Order history page and support email screenshot here. Additional information : Support email reference Id - 000Y8aJ284WJJ5P3