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[Resolved]  ICICI Bank — invalid transaction after debit from account

I had made a on-line transaction for the payment of west bengal govt. Land mutationon charges, dated 10/10/2017, through government receipt portal system with icici net banking..
Transaction details is as follows:
Account no:[protected]
mobile no:[protected]
online payment via govt. Receipt portal system
bank reference no:[protected]
govt. Reference no:[protected]
transaction date and time:10/10/2017 18:26:08
chalan amount :1320/-

this amount debited from account, but i can't download the e-chalan (Govt. Receipt).
the govt. Portal shows :
"transaction pending. Payment not reported by the bank. Please contact the bank".
Or
"problem occurred during the transaction between bank site and grips. Please check name and value of the parameters, value could not be blank or null."

I had already mailed a complaint with icici bank. Till now nobody has approched me regarding the issue. Do the need full immediatelty.

Thanks & regards
Tusar kanti sarkar
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Oct 13, 2017
Complaint marked as Resolved 
The customer care team inform the transaction details to govt. Portal (GRIPS). After this I got the downloadable receipt of paid chalan.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2017
ICICI Bank Customer Care's response Dear Tusar kanti Sarkar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Oct 13, 2017
Updated by Tusarkanti Sarkar Many many thanks to ICICI bank customer care team for solving my issue (invalid online transaction) within 1 day of my complaint. So I give the 5star rating happily. Thanks, thanks again to ICICI bank customer care team.

Regards
Tusar Kanti Sarkar.
Complaint comments 
2 Comments

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Comments

Hi there,

There's s negative balance of -8110 in my savings account. Is this not against RBI rule?? What should I do to get it removed?

Regards,
Nirmal

Reply
Many many thanks to ICICI bank customer care team for solving my issue (invalid online transaction) within 1 day of my complaint. So I give the 5star rating happily. Thanks, thanks again to ICICI bank customer care team.

Regards
Tusar Kanti Sarkar.
Reply

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