ICICI Bank — investment told not done by bank

Address:

400031

This is to inform you about my investments made by icici bank at wadala west branch on 17th november 2016. I made 2 investments, short term investment (1lakh 50 ths for one year) and long term investment (50ths for5 years). The staff explained me the investment and i agreed to it. The staff name was rachna singh. She filled the form and told me to sign on it. The amount were also deducted from my account.

Since i stay in uae with my husband, i was not able to follow up with the investsments. So i use to ask the staff on whats app to send my details.
She use to say that the investments had been done and the details will be sent shortly.
But the details were not given to me.

After 3 months, when i messaged staff she said she had been shifted to other branch and gave number of other staff mr akshay and told me to follow up with him.

This person said that he will check and will revert back.
But after sending him many messages there was no reply.

On 11 august, akshay said that the long term investment was done but the short term investment of 1 lak 50 ths is not still not done and on 14th august he told me that the dd of 1 lak50 ths is expired and they will require a letter from me to revert back that amount into my account. I asked him why was the investment not done. There was no answer from them. They only applogize for not doing investments. And there will be not interest paid.
There is negligence happened by staff because of which they were not able to do my investments.
I invested the amount for my future expenses.
I want my amount with interest