[Resolved]  ICICI Bank — Irresponsible behaviors and Fraud of Processing fees

Address:

ICICI Bank Ahmedabad

Hello

I have applied for a Morgage LOAN to icici bank via one of its DSA persons name Parth Modi. Seeing my financial eligibility person said that you will be eligible for LOAN but you might get some lesser amount then the desired amount. He said that he had checked with the bank and the eligibility part is clear. He taken all documents with 2 cheque for processing fees.

Almost of after 5 days person has login my file on 24th September and my 3000 rs deducted ASS name of processing fees. After that no reply till 28th Sep. When i followed up he said he is busy in month-end so he will check my case after 30th Sep. I again follow up on 2nd Oct but not get proper response and he was saying that file is still in process. Then i called 1st level hierarchy person Mr. Hardik Dawda who is case officer but he not respond my call. Not even call back. Then my wife started follow up the case as she is from same line but she didn't get proper response and every time the file is under process.

After so many follow-ups, talked with so many people in ICICI LOAN department finally we got an update they are on the approval process of a certain amount and they confirm the amount with us. Then they said it will be 2 days and you will get sanctioned. I didn't get any update on 3rd Day so we again started follow-up. Finally after lots of call they said your eligibility is not setting for the desired amount. This is from agent Parth Modi. Still i didn't get any official update from Bank.

Now i feel that this is fraud to CUSTOMERs where CUSTOMERs waiting for 20 days, you are almost to approve LOAN and suddenly you rejected. This is fraud of 3000 rs. So just take the document login file and they after so many days say you are not eligible. Consider if bank getting files approx 100 per day then it will be 30 K Rs net profit per day.

My Application id is: 76743828

Now another issue of Irresponsible behaviors where no one taking responsibility and understand CUSTOMER GENUINE requirement or time.Below are the list of those people
1) Hardik Dawda 1st level person
2) Naimish Bhatt 2nd level person
3) CUSTOMER care - 3rd level escalation. But this is ### because there is no option in CUSTOMER care for raise YOUR COMPLAINt.

I went to ICICI site and found a complaint option. I did first level complaint. It more than 48 hours no reply. I can not go second level because they required a complaint number which is still not generated.

I found another escalation number for home LOAN, i called but in the name of CORONA they are not working.

I sent mail to given email id and now they required 4 working days to reply on that.

Completely fraud bank playing with CUSTOMERs and their commitments.

When TOP LEVEL people of bank can approve LOAN of 2K CR and 3K CR for their friend's company and then that company wrap up business from market and they its declare as fraud. No one went to check the document of that company while processing this much of LOAN?

But when GENUINE TAXPAYER of India wants LOAN they come with all their ### criteria.