[Resolved]  ICICI Bank — Issue of wrong credit card

Address:

Hyderabad, Andhra Pradesh

Dear Shiva, Recently I have received a call from Neha Gupta who is working in ICICI Branch office, Gachibowli, Hyderabad, AP. She called me from Land Number-[protected]. She had explained me about new offer on American Express credit card which ICICI bank is providing to corporate employees with zero annual charges. As I am a salaried employee of ICICI she offered me this services and I was interested in this offer and agreed for Amex credit card with zero charges and submitted all required documents to concerned ICICI person. Finally I received the card courier and when I opened the cover I could see ICICI Coral Credit card (Visa Platinum) to my surprise which I never ordered for. I called Neha immediately and told her about wrong card dispatch but, she said this coral card is good in market instead of Amex. I requested her to cancel this coral credit card & replace it with American express credit card as promised. However, I never got any response from her after that call and later she started ignoring my calls and not answering my calls. If I call from another number then she lifting and promising me about new dates for replacing card with Amex. I am really disappointed with the services that ICICI employee providing to a trusted customers like us. Just to reach her daily/monthly target she is cheating the valued ICICI customers.I would request you to take serious action on her and help me in issuing American Express credit card as promised by ICICI bank employee. Thank you