ICICI Bank — Janmitra Card Online Recharge

I did online recharge of my Brts janmitra card of INR 400 as I do recharge my Brts card by using google pay regularly. The transaction showed successful but ICICI bank did not credited the top up balance in my card. I went to the nearest Brts station and asked for balance enquiry and they showed that no money was added to the card. So where did my INR 400 go? It’s not showing in my card balance at ICICI website and neither i got any sms regarding the successful of addition of money and yet still money got deducted from my SBI bank account. I want my refund or atleast reflect the amount in my card.