[Resolved] ICICI Bank — kyc updation for multi wallet card

NGPooja

from Mumbai, Maharashtra

Mar 30, 2018

Address: 400610

I am not able to update the kyc details for my multi wallet card, tried to connect with the customer care for about 6 times but each time its not attended. When i tried to login through the self help portal, its saying "invalid card status"

If i am trying with the net banking or icici pocket, no were i am getting option to see my multi wallet card status or updation of kyc option.

At least let me know, if i am updating my kyc through pocket, it will reflect same for my multi wallet card

Please help on this on immediate basis

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May 2, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2018

ICICI Bank Customer Care's response Dear NGPooja,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xlwy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Surprise entertainer

from Panaji, Goa

Apr 16, 2018

Dear Sir / Madam,

My account number is[protected]

You have deducted 5400 ruppes of Ecsrtn where I have already paid to my loan account and done closure of my loan after that you again deducted amount after 10 April

Kindly refund my deducted amount after 10 April 2018

Please call me on [protected] / [protected]

Regards,
Sagar Ashok Sonawane