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[Resolved]  ICICI Bank — kyc verification pending for nps account

I am Amit Kaushik and have applied for online NPS account. I paid my 1st contribution using the net banking services of ICICI bank. I had selected ICICI bank as one of bank for KYC verification since i have salary account in this bank for many years. However, my NPS account is frozen with status as "frozen - PRAN frozen as KYC verification is pending/rejected by bank or employee confirmation pending by corporate", because it is waiting for approval or rejection from bank head office. In case rejected from bank then only I have to go ahead with manual procedure. Kindly help me in getting my NPS account unfreeze.
My PRAN is[protected].
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Feb 3, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a050tt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
4 Comments

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Comments

Deductions from account without any notification my statement shows ECSRTNCHG 19-NOV-19+gst not only once it continues when my account balance is above zero
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ICICI Bank Customer Care's response, Jan 3, 2020
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a050tt_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
In reference to the customer ID 11736396 generated on 4dec. But till date i not get my fastag.two times we told to toll free no.but they not given satisfactory answae
Reply
ICICI Bank Customer Care's response, Jan 3, 2020
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a050tt_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
From my bank account amount of 412 & 218 debited without any information. The transaction name is NACH_AD_RTN_CHRG~PRUMF.please kindly resolve the issue.I didn't get any SMS or mail regarding this transaction.I have Prudential Mutaual fund but how they charge against it.what type of charge it is?
Reply
ICICI Bank Customer Care's response, Jan 3, 2020
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a050tt_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear Amit,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Reply

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