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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 416

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S
sanket@2948
Jan 1, 2020
Resolved
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Resolved

Address: katraj, Pune, Maharashtra, 411046
Website: icici bank

I am ravindra vishwakarma. 570.00 rupees has been deducted from my account as[protected] dp chgs till sep-15) dp charges on

29/10/2015. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

Message to my mobile. I need justice and my money back immediately. My account number is[protected].
Feb 5, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w1q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    saket kant sharma
    Jan 1, 2020
    Resolved
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    Resolved

    Address: Relience store, Bangalore, Karnataka, 560068

    Im saket kant sharma holding icici saving a/c number[protected], amount had been detected 3 time no idea about it. I called to bajaj stating amount had been detected from icici bank.

    2 31/12/2019 nach_ad_rtn_chrg~bajajfin~02nov19~8c5feb dr. 324.36
    3 31/12/2019 nach_ad_rtn_chrg~bajajfin~02dec19~59bf00 dr. 413.00
    4 31/12/2019 nach_ad_rtn_chrg~bajajfin~02dec19~59bf00 dr. 884.95

    Please do needful
    Feb 5, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 01, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      rite3334
      Jan 1, 2020
      Resolved
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      Resolved

      757 rs have been deducted from my bank account in name of dmc dp charges but i have never opened nor requested to open a demat account in icici and there was no prior notice of the deduction nor any message was received when it was deducted. This is complete cheating and i want my money back asap. I mailed it and you sent a form to fill and submit in the nearest demat enabled branch but i ain't going anywhere as i have not got the demat account opened and thereby not going anywhere to get it closed. Just return my money.
      Feb 2, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 01, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vk9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Tanigaivelou S
        Jan 1, 2020
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        Vikravandi tool booth deducted twice 31dec2019 night

        Dear customer, your fastag a/c has been debited for rs. 80 for transaction by vehicle tn01au7531 at toll vikkravandi toll plaza on[protected]t16:24:35. Balance amount in the a/c is rs. Xxx - hdfc bank ltd.

        Dear customer, your fastag a/c has been debited for rs. 80 for transaction by vehicle tn01au7531 at toll vikkravandi toll plaza on[protected]t19:49:18. Balance amount in the a/c is rs. Xxx - hdfc bank ltd.
        Dear Customer,

        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

        -Anay
        HDFC Bank Customer Assistance
        Amount deducted wrongly twice on today .but travelled on 26th December where amount deducted 90/- already ... but today again deducted 195/- with trans I'd: BATCH[protected]

        Pls clarify

        Veh no : TS10ER6878
        we have received massage from GST Tag that fast tag debited Rs. 160.00 towards short fall in tool
        charges as per sardewadi plaza against txn ref no. [protected]. my bal is Rs. 355.
        Chandrakant Bongale's reply, Feb 15, 2020
        we have received massage from FAST Tag that fast tag debited Rs. 160.00 towards short fall in tool
        charges as per sardewadi plaza against txn ref no. 00466411055. my bal is Rs. 355.
        Fastag deducted twice amount, and I'm did not get any SMS of the extra amount deducted
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          A
          Adv Vinod Gupta
          Dec 31, 2019
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          Address: Mirzapur, Uttar Pradesh, 2310001
          Website: fastaglogin.icicibank.com

          I have made payment of rs. 3000 on 25/12/2019, and rs. 2000 . Amount debited from my account but fastag not recharged. I have complained about it to both bank and fastag company but there is no response. Please try to solve my problem because my 5000 rs. Is lost after transaction. I have used ICICI bank fastag app. And lost my money. Bank is saying that money is paid to fastag account and fastag company is saying that it is bank problem. They both are fooling me and i can't understand where to complaint about this problem so i am there. Please help me. Hope that my problem will be solved shortly.
          I doesn't get the IHMCL Fastag until today[protected] at 02.25 P. M. I gave Rs. 549 through online. Please make steps to arrive it soon. Thanking you.
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            S
            swamishivambharti
            Dec 31, 2019
            Resolved
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            Resolved

            I am shivam bhardwaj. 826.00 rupees has been deducted from my account asdmc/in[protected] dp chgs till n
            Ov-19dmc charges on

            27/12/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

            Message to my mobile. I need justice and my money back immediately. My account number is[protected].
            Feb 7, 2020
            Complaint marked as Resolved 
            still unresolved.no communication by the bank officials.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 01, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Feb 05, 2020
            Updated by swamishivambharti
            The complaint is still unresolved. Neither any bank official contacted me, nor I received my money back
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              U
              upneetkaur
              from Mumbai, Maharashtra
              Dec 31, 2019
              Resolved
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              Resolved

              My previous credit card has been blocked but since i received a message for the statement of previous credit card. My new credit card has been generated but the pin for the new credit card is not yet generated. I want to know why i am getting the statement for previous credit card number after it has been blocked. Please provide clarification for the same.
              Feb 1, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 01, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vjl) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Swathi Surigi
                Dec 31, 2019
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                Address: Plot no 2, Kundan Nagar, , Near Hallmark Royal apartment, Hyderabad, Telangana, 500089

                Fastag not accepted at kadthal toll plaza, rangareddy dist... Although i have fastag working, they asked me to join the cash que. And only single queue is working... For fastag and cash toll. What is the purpose of taking fastag.. If no seperate line maintained. Please take action on kadthal toll plaza as they are not maintaining proper fastag line or following rules.
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                  V
                  VivekaGupta
                  Dec 31, 2019
                  Resolved
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                  Resolved

                  fraudulent transaction via vin/innovative

                  Address: 307, Mukta Apartments, Senpati Bapat Road., 411016

                  Date[protected] fraudulent transaction happened on my icici debit card for the amount of rs.5, 530 in single transaction.

                  Please note that i didn't lose my debit card or give my card details or internet banking information or 3d secure pin to anyone and debit card was with me when all said transaction took place. This had happened once before as well through vin/innovative but i assumed that it was a transaction i made and...
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                  S
                  Sampreet Ramachandra
                  Dec 31, 2019
                  Resolved
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                  Resolved

                  This is such a pain. Everytime i need to do an online transaction, i need otp and even though i have the correct german number registered the otps reach me sometimes and many don't. And when travelling, i have to make expensive calls to the customer service line to get the otp on the phone. Worst is when i am travelling internationally, i have to call them from my registered mobile number to get the otp. The roaming charges i pay sometimes half as much as the transaction i am trying to make.

                  Icici customer care's response when i call them is "there is no issue at our end sir"...

                  If a customer is not able to get the promised service there is an issue at your end silly!!!

                  Frustrating.
                  Feb 1, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2019
                  ICICI Bank Customer Care's response
                  Dear Sampreet Ramachandra,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3l) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Mathivanan Prabakaran
                    Dec 31, 2019
                    Resolved
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                    Resolved

                    Address: 560048

                    Received a defective fastag which does not work most of the times. Raised complaint couple of years back as well and no response. Tried to call the customer care multiple times - it does not connect or disconnects after sometime.

                    Customer id: 10092916

                    Complaint numbers:
                    Cmp[protected] - wrong apartment number in contact info
                    Cmp[protected] - replacement tag needed

                    Please callme and fix these issues asap.
                    Feb 2, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2019
                    ICICI Bank Customer Care's response
                    Dear Mathivanan Prabakaran,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3n) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      L
                      Logesh Kumaran
                      Dec 31, 2019
                      Resolved
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                      Resolved

                      Address: 632006

                      My account has been debited with 1711 on multiple days from "tpsl" whom i have not authorized to take money from in any form.

                      This is a violation to privacy from bank as well for providing my information without my notice. I request proper actions to be taken.

                      Find below the fraudulent transactions. I have masked using asterisk which i assume to be confidential transaction ids.

                      S no. Value date transaction date transaction remarks withdrawal amount (Inr) balance

                      3 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 216.44 0.12
                      Ct19~*
                      6 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 196.56 1, 404.56
                      Ct19~*
                      7 [protected] [protected] nach_ad_rtn_chrg~tpsl~27n 885 519.56
                      Ov19~*
                      8 [protected] [protected] nach_ad_rtn_chrg~tpsl~26n 413 106.56
                      Ov19~*
                      Feb 3, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 31, 2019
                      ICICI Bank Customer Care's response
                      Dear Logesh Kumaran,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04td0) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        srinivas kalluri
                        Dec 31, 2019
                        Resolved
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                        Resolved

                        Address: Visakhapatnam, Andhra Pradesh, 530003

                        My sb account number is[protected] and i have purchased icici fastag through online for my car ap31ce9415 through icici website and the fastag account no. 22132846 and icici fastag account no. 11694320has been activated on 29/11/2019. My account was debited with rs 499.12 towards the charges and recharge amount, refundable advance. Till date i have not received by fastag and customer is not responding even after repeated request.
                        Feb 3, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 31, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          nirajD
                          Dec 31, 2019
                          Resolved
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                          Resolved

                          Address: Saltlake, Kolkata, West Bengal, 712104

                          Icici deduct 642 rupees from my new icici salary account, i have talked with phone banking officer for this deduction after three hours conversation over phone, he told me it id demat lien is showing visit nearest branch and close demat account and money will be refund i have visited 2 -3 icici bank branches they are saying demat closure facility is not available in those branch or you can visit r. N mukherjee road branch which is not possible for me. I have mailed icici bank consumer they send me mumbai address with demat closure form for submit form to that address for closing the demat account. I have filled form and through speed post send form to mentioned address but after few days they maid me my form is rejected due to annual maintenance charges is showing near about 4000 they suggest me go to demat enable branch and clear the dues and close the account, i have never used any icici demat account, one of your fraud representative came for open a salary account and he signed some form to me after deduct money after few years i know i have a demat account. They not closing my demat account and also money has been deducted from my account.
                          Jan 31, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04tds) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Ankits1987
                            from Bhadarwah, Jammu and Kashmir
                            Dec 31, 2019
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                            Address: Jammu, Jammu and Kashmir, 180004

                            I applied for ICICI FASTAG for my i10 car having last 4 digits of vehicle registration number as 8949.I submitted my documents in Gandhi Nagar Branch in Jammu.

                            The fastag was issued to me but to my horror the vehicle registration number assigned to my fastag account was 8948 instead of 8949. I subsequently submitted a request o[censored]pdation of vehicle registration number by raising a ticket online after logging into my account on 13/12/2019 and also uploaded my RC. The webiste claims that it will take only one working day to update the vehicle number but even after a lapse of more than 15 days my complaint is not resolved. My Ticket No. : CMP[protected]. Kindly help me in this matter
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                              R
                              Raviparkash Sharma
                              Dec 30, 2019
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                              mental harassment by superior

                              Address: 2957/21C STREET NO 2 AZAD NAGAR PUTLIGHAR AMRITSAR,143001, 143001

                              I ravi parkash sharma had joined icici bank, airport road branch as an officer in 2015. I worked hard and did my work with dedication, resulting which i was promoted to sr. Officer and mr. Sarvesh kumar appreciated me. After that i was selected for po batch. I did my pgdb in banking and finance in[protected]. I joined back as branch sales manager at ranjit avenue, amritsar branch in 2019 under branch manager rohit kundra. I once again started...
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                              A
                              ankursaxena049
                              Dec 30, 2019
                              Resolved
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                              Resolved

                              Address: V2 Vihang Valley Phase 2, Kasarwadvali G B Road Thane west, Thane, Maharashtra, 400601

                              1)I approved 3 mandate of INR 59200 Ujjivan IPO (4lots) (bid via zerodha) via Imobile (BHIM UPI) on 3rd December 2019. Later on 4th december 2019 3 update came on same mandate of same amount INR 59200.
                              But bank put a total lien of INR 355320.

                              2)I kept complaining about the issue and also reported that there is a bug in their app but no one took me seriously and i was told that everything will be fine after mandate gets revoke.
                              3)Mandate got revoke on 12/12/2019, INR 177660 out of INR 355320 got unblocked but rest INR 177660 is still lien.

                              No body from bank side is giving me proper ticket number and they are replying through mail. in every mail they are giving me next date by which i will get an update but no body is informing me on actual update on money.

                              Instead of helping me on lien removal by contacting and coordinating with whoever they are saying they don, t have approval, they just say the don't have any update about it or we'll update you .
                              Howw much longer Do I have to face this. it's been more than 15 days I am contacting branch operations and customer support team and not getting any concrete resolution.

                              Do I have to beg for my own money.
                              Feb 1, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3o) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dec 31, 2019
                              Updated by ankursaxena049
                              Hi,
                              Email id not visible to me.
                              It is visible as [protected]@icicibank.com which is not a valid email id.
                              Jan 01, 2020
                              Updated by ankursaxena049
                              Hi,
                              Email id not visible to me.
                              It is visible as [protected]@icicibank.com which is not a valid email id.
                              See Screenshot attached

                              Verified Support
                              Jan 01, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3o_01) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                C
                                Chand1284
                                Dec 30, 2019
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                                I have doubt on bank timings for ICICI, today I went to ICICI bank at 3.45PM, they said bank timings are 9.30-3PM, that means 5.30hrs in that 1 hr lunch break, so banks are helping to people daily 4.30Hrs. How people's are solve their problems in 1 day if the timings are like this?
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                                  S
                                  Sai Pavan Thota
                                  Dec 30, 2019
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                                  Address: Hyderabad, Andhra Pradesh, 500055

                                  I recieved a call from icici bank and was explained all about the one assist service it offers. But i was not aware that 1899/- rupess would be deducted from my savings account against this service. I would like you to look into this issue and find a solution to it.
                                  My savings account number is given below
                                  [protected]

                                  My one assist relationship number is given below
                                  9658579

                                  Please look into this issue and help me get my money back.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dec 30, 2019
                                  Updated by Sai Pavan Thota
                                  OneAssist Membership ID : [protected]
                                  Verified Support
                                  Dec 30, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Sai Pavan Thota,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dec 31, 2019
                                  Updated by Sai Pavan Thota
                                  My mobile number [protected]
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                                    A
                                    Ani1236
                                    Dec 30, 2019
                                    Resolved
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                                    Resolved

                                    Address: VILL+POST- KHALNA P.S.-JOYPUR DIST.-HOWRAH, Howrah, West Bengal, 711413

                                    I received messages from AD-ICICIB stating money debited and credited. I don't have ICICI bank account.70000 credited and 10000 debited.
                                    I don't have paydirect prepaid visa card from ICICI.
                                    I don't have ICICI branches nearby.
                                    This is completely unwanted hassle in my life.
                                    Should I contact the Cyber Crime department?
                                    Or should I visit a nearby branch?
                                    Feb 1, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 31, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3q) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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