ICICI Bank — kyc verification pending from icici bank for nps

I, shiva agarwal had applied for online nps account and paid my 1st contribution using the net banking services of icici bank. I had selected icici bank as one of bank for kyc verification since i have salary account in this bank for many years. However, my nps account is frozen with status as "frozen - pran frozen as kyc verification is pending/rejected by bank or employee confirmation pending by corporate" because it is waiting for approval or rejection from icici bank head office. I even tried calling there customer care, they also provided the wrong information when i asked what is the procedure to get the kyc verification done, they told that i need get the documented verified from the bank and send the hard copy to cra, but when i asked same to cra they told it needs to be done online from the bank, in case rejected from bank then only you have to go ahead with manual procedure. Kindly help me in getting my nps account unfreeze.