[Resolved]  ICICI Bank — Late fee reversal charges Rs 750 confirmed not credited

Hi Team, the issue is with late fee reversal charges that was confirmed over email of Rs 750 that was supposed to be credited. Also confirmed over email to proceed. There was also another request for auto debit reversal charges of Rs 450 that was later on settled for Rs 138 confirming over email.

That was unethically updated as a credit entry of late fee reversal on my cc. Emailed the rep to respond over the issue of late fee reversal email escalation. There was no reapobse for sever days, when escalated to 2nd level complaint Asha reverted after couple days later informing that the late fee charges are credited as Rs 138 instead of auto debit credit.

The way of handling the escalation is completely unethical and sent the email issue regarding the misinformation and incorrect entry processed on cc.. couple of different employees emailed. The email confirmation of credit entry was not processed, I do hold all the emails received and screenshots for the converasation I had. Still no reaolution was found, below is the response sent to the bank rep.

Hi Asha, thanks for reaponding.
We are here talking about the late fee of Rs 750 that was agreed on email, the auto debit escalation was a different thing, that was smartly merged with the late fee charges. The unethical behaviour is clearly seen on emails I have received and can completely understand there is an incorrect escalation processed. We were talkibg about the late fee reversal of Rs 750 that was supposed to be reversed.

I am escalating the irrational behaviour regarding the late fee reverasal processed along with rest representatives I have talked along with screenshots and emailing the documented issue further. Hoping to see a positive response from management.
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Jun 6, 2022
Complaint marked as Resolved 
The issue posted on website was resolved as soon I shared my concern. A member from Manager leadership contacted and talked about the actual issue. I was glad that finally someone has it sorted. I am quite happy with the upper leaderahip response. Thanks for the resolution👍
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05ro0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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