ICICI Bank — lbluc[protected]_amount released to builder without my consent/authority

6, 27000 /- was released from my loan account (Lbluc[protected]) to the builder without any intimation to me. I have not raised any disbursement request and how can any amount be released without my consent/authority.

I have been following up for this since it was released but now bank is asking me to take follow-up with the bulider for the same. My loan's auto-debit bounced for this month due to this. Now who is responsible for the extra amount and my credit score??

This payment was supposed to be done after the completion of external plaster, my relative had visited the site at the time of release of the amount and external plaster was done from only the front side so how did the bank release the amount if conditions were partially fulfilled.

Even at the time of taking loan i had clearly mentioned to release my loan on flexi rate but they had released it on fixed rate. On later inquiring was said by the bank that i should have read the terms and conditions properly before signing.

Who will pay for the extra amount that bank has released. If its a gesture of good or a gift from the bank i have no issues.
Also i want my interest rate to be converted to flexi rate and want a refund for the extra amount that i have been paying since have taken the loan/ mclr rates had dropped.

Had complaint the same to icici grievance team as well but thay also have not taken any ction till now, only got few calls initially and then everoyone is silent again.

Also there is a very bad policy with loan, i dont know if its only with some banks or all, for disbursement of amount they have an online process, but when we want to make some payment towards loan then we have to visit branch and that to not any branch it should be loan branch which of course are very few. It is absolutely not fare and should be reviewed immediately.

There is a limit to patience and everything. Even now am out of country, not able to followup, it is a mental burden & torture to me.