[Resolved]  ICICI Bank — Leela Bhawan branch manager 'asking' for extra money

Address:147001
Website:N/A

Hello Ms. Kochhar, I have been an ICICI savings bank account holder for over a decade now. I have a normal savings account with your bank, not anything important from the amount of money perspective though. My kids are growing up and I decided, recently, that I should get Smart Kids Junior accounts for all. I read the requirements and contacted the bank where I have my present savings account. Surprisingly, they seemed least interested in opening the Kids account, but all they wanted was Rs 10, 000 per account to be opened with, even if I am to withdraw the funds next day. I refused as I am sure that we need only Rs 2500 as minimum required when opening the account. The branch manager completely refused this, agreeing that Rs 2, 500 was required as per the policy but according to him, or his wish for larger deposit, he asked me to wither deposit Rs 10, 000 per account or leave it. It was not the executive dealing with account responsible for this but the manager himself. Unfortunately, I cannot afford to deposit Rs 30, 000 (since I had to open 3 accounts then), and had to leave the 'idea' of opening any further accounts with ICICI. I knew the ICICI staff was rude from my earlier experience but this took the cake. Thought o[censored]pdating you and see if it was same throughout ICICI Bank or only at the branch level. I am not expecting any reply, other than an automated one, or action from your office but just wanted to say it out loud. I myself won't be leaving ICICI for some time as quite a few things are linked to my account, and will be too much to rearrange all. Thanks, Anay Mittal
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Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2015
ICICI Bank Customer Care's response
Dear Mr. Mittal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2xqg8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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