ICICI Bank — Lien on nri account for credit card payment | |
Hi, My name Jaspal, I moved to US in 2014 and converted my Salary account to NRI/NRo after 6 months. I asked the Representative to move all associated ICICI account tomy new address. Yesterday I got letter here in US that I have lein on my account for some 6000Rs. I was socked to know that it is against some credit card, because I was sure that I am not using any credit card and none of the bill sent to me. After lot of investigation and opening my all old email accounts I found that there was one payment I did in May 2015. of Rs 1000. I never got any letter in Jul2015, Aug-2015, Sep-2015.. like that until yesterday. Now, this amount is 6000 Rs after 9 Month, almost 600 times! These guys should have sent bill after 10year asking 1 lakh? What a Investment 1000 Rs in 10 Yrs = 1 Lakh. Late payment fees on each month is 500Rs for 1000rs unpaid, Service tax 70 plus etc.. Calling them from here US is itself a hassle, I keep on calling and waiting and paying my phone bills here in $. I am only requesting that this was not done intentionally and no motive of not paying the money even I am not blaming them even if my contact details which I asked was not updated at same point when other accounts got updated. Even now they have reached me out of country and got my details, wht not in 1, 2 or 3 month? My only humble request was that to remove late payment fees and put interest rate and charge me. 6000Rs is not a big deal but the problem is how much you are taking care of customer and considering the genuine case they explained you. I will close the NRI account next day and move to other provider if it not considered and removed the charges. I hope it make sense for you to loosing one time fees or loosing business. Card Ending XXXX-XXXX-XXXX-3004 Thanks Jaspal Was this information helpful? | |
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ICICI Bank customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Hello,
I was no expecting below response from ICICI, Even though there is negligence on ICICI part also for not communicating well before and not transferring my all existing account to NRI address. Now after 9 month they are contacting me and put Lien on my NRI account for the 600 times more amount which is my liability.
I came onsite to US and changed all my communication address and for credit card they keep sending statements on my old company email ID.
I would not be in able to pay for late payment fees(500rs Each month) for 9, or 10 month on 1000Rs.
Please reduce this to two month and settle out this.
Below is response sent to me :
Dear Mr. Singh,
We refer to our earlier e-mail of March 3, 2016 regarding ICICI Bank Credit Card 4477 XXXX XXXX 3012.
At the onset, we regret the inconvenience caused to you.
We regret to inform you that we are unable to reverse the financial charges and annual fee levied on your ICICI Bank Credit Card 4477 XXXX XXXX 3012.
On receipt of the credit card and first usage of the card, you inter alia agreed to abide by the terms and conditions governing the usage of the card and assured to make payments regularly to the bank as per the periodical statements of account. Subsequent to such usage, you were liable to pay the amount on receipt of the card statement, wherein the due amount and a due date for such payment is specified.
As per terms and conditions, if the customer makes a payment of only the Minimum Amount Due (MAD) or any amount less than the Total Amount Due (TAD), then associated financial charges are levied. This has been clearly explained in the terms and conditions governing the usage of credit card sent to you at the time of issuance of card.
We further clarify that payment of only the MAD does not absolve you of the responsibility of paying the outstanding dues on the card account. You have to make payment of the TAD within the specified due dates to prevent the incidence of interest charges on the card account.
As we have not received the TAD towards the purchases made by you. Hence, financial charges were levied as per process.
Late payment charges will be levied in the following cases:
When we do not receive payment of minimum amount outstanding before due date
When payment made is less than the minimum amount outstanding
When payment of minimum amount outstanding is credited after due date.
When minimum amount outstanding is credited before due date of that statement, late payment charges will cease to apply.
Late payment charges are either 30% on minimum amount due, minimum of Rs. 400.00 or maximum of Rs. 700.00 per month.
Further, with effect from October 1, 2013, we have revised the late payment charges applicable on the credit cards.
The late payment charges on your card will now be based on the TAD and will be as follows:
If TAD is less than Rs. 100.00: None (late payment charges)
If TAD is between Rs. 100.00 and Rs. 500.00: Rs. 100.00 (late payment charges)
If TAD is between Rs. 500.00 and Rs. 10, 000.00: Rs. 500.00 (late payment charges)
If TAD is between Rs. 10, 000.00 and Rs. 20, 000.00: Rs. 600.00 (late payment charges)
If TAD is more than Rs. 20, 000.00: Rs. 700.00 (late payment charges).
If total outstanding amount is paid before due date of a statement, interest charges will cease to be applicable immediately.
When you make part payment or no payment, the manner in which we charge interest is as follows:
On the transactions in previous statement from the respective transaction date till the statement date
On the total amount outstanding from the statement date till the part payment date
On the remaining amount outstanding balance till the next statement date
On the fresh purchases done. Thereafter, till the next statement date.
Rate of interest at 3.40% is applicable for your ICICI Bank Credit Card whenever a part payment is being made and for any cash withdrawal.
The annual fee from the 2nd year will be Rs. 99.00 along with applicable Service Tax, which will be waived if the spends on the card for the previous/first year is more than Rs. 50, 000.00.
As on March 7, 2016, the outstanding balance due on your ICICI Bank Credit Card 4477 XXXX XXXX 3012 is Rs. 6, 071.19.
We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.
We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.
Sincerely,
Shailaja D.E.
I was no expecting below response from ICICI, Even though there is negligence on ICICI part also for not communicating well before and not transferring my all existing account to NRI address. Now after 9 month they are contacting me and put Lien on my NRI account for the 600 times more amount which is my liability.
I came onsite to US and changed all my communication address and for credit card they keep sending statements on my old company email ID.
I would not be in able to pay for late payment fees(500rs Each month) for 9, or 10 month on 1000Rs.
Please reduce this to two month and settle out this.
Below is response sent to me :
Dear Mr. Singh,
We refer to our earlier e-mail of March 3, 2016 regarding ICICI Bank Credit Card 4477 XXXX XXXX 3012.
At the onset, we regret the inconvenience caused to you.
We regret to inform you that we are unable to reverse the financial charges and annual fee levied on your ICICI Bank Credit Card 4477 XXXX XXXX 3012.
On receipt of the credit card and first usage of the card, you inter alia agreed to abide by the terms and conditions governing the usage of the card and assured to make payments regularly to the bank as per the periodical statements of account. Subsequent to such usage, you were liable to pay the amount on receipt of the card statement, wherein the due amount and a due date for such payment is specified.
As per terms and conditions, if the customer makes a payment of only the Minimum Amount Due (MAD) or any amount less than the Total Amount Due (TAD), then associated financial charges are levied. This has been clearly explained in the terms and conditions governing the usage of credit card sent to you at the time of issuance of card.
We further clarify that payment of only the MAD does not absolve you of the responsibility of paying the outstanding dues on the card account. You have to make payment of the TAD within the specified due dates to prevent the incidence of interest charges on the card account.
As we have not received the TAD towards the purchases made by you. Hence, financial charges were levied as per process.
Late payment charges will be levied in the following cases:
When we do not receive payment of minimum amount outstanding before due date
When payment made is less than the minimum amount outstanding
When payment of minimum amount outstanding is credited after due date.
When minimum amount outstanding is credited before due date of that statement, late payment charges will cease to apply.
Late payment charges are either 30% on minimum amount due, minimum of Rs. 400.00 or maximum of Rs. 700.00 per month.
Further, with effect from October 1, 2013, we have revised the late payment charges applicable on the credit cards.
The late payment charges on your card will now be based on the TAD and will be as follows:
If TAD is less than Rs. 100.00: None (late payment charges)
If TAD is between Rs. 100.00 and Rs. 500.00: Rs. 100.00 (late payment charges)
If TAD is between Rs. 500.00 and Rs. 10, 000.00: Rs. 500.00 (late payment charges)
If TAD is between Rs. 10, 000.00 and Rs. 20, 000.00: Rs. 600.00 (late payment charges)
If TAD is more than Rs. 20, 000.00: Rs. 700.00 (late payment charges).
If total outstanding amount is paid before due date of a statement, interest charges will cease to be applicable immediately.
When you make part payment or no payment, the manner in which we charge interest is as follows:
On the transactions in previous statement from the respective transaction date till the statement date
On the total amount outstanding from the statement date till the part payment date
On the remaining amount outstanding balance till the next statement date
On the fresh purchases done. Thereafter, till the next statement date.
Rate of interest at 3.40% is applicable for your ICICI Bank Credit Card whenever a part payment is being made and for any cash withdrawal.
The annual fee from the 2nd year will be Rs. 99.00 along with applicable Service Tax, which will be waived if the spends on the card for the previous/first year is more than Rs. 50, 000.00.
As on March 7, 2016, the outstanding balance due on your ICICI Bank Credit Card 4477 XXXX XXXX 3012 is Rs. 6, 071.19.
We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.
We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.
Sincerely,
Shailaja D.E.
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We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a34yj6) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team