ICICI Bank — Lien on savings bank account

Address:	New Delhi, Delhi, 110045
Website:	www.icicibank.com

I have a credit card with ICICI bank along with a savings bank account. I had a family emergency due to which I was out of station for some time and hence, missed out of payments...After which I received an SMS that a lien will be marked on my account as I missed out on making the payment. and it will be removed as soon as I make the total Balance payoff or atleast the minimum due payment. 2 days later, I came back and made 2 months minimum payments together of ~14000 Rs and made the account current. Called Customer service and they informed that it will automatically removed from my account in 2 working days. When a checked a week later, I still had -30000 in my account and my ~22000 INR was freezed.

I tried to call customer service again and they said that I will have to contact any branch and they will manually remove it from my account. I took out the time and visited a nearby branch on which they said that I again have to call customer service.

At this point, I am frustrated and dont know what to do. I am in need of that funds and I cant use it. I am trying to arrange the funds to completely pay off the card and close my credit card account.

Also, I will recommend everyone who reads this not to use ICICI credit card as it caused me a way lot of inconvenience...

I would appreciate if ICICI bank resolves my issue but I dont expect that anymore now.