ICICI Bank Limited — Interest charges for correctly paid due and on date for credit card | |||
I am balaji b ([protected] ) using a credit card of icici bank ltd., i had a due maount to be paid on 7 th april and i did make the payment for the same value on date through fund transfer. In thier credit card statement for current month the date of payment received by bank is also reflecting as 7 th april. But they have charged me 2358 as interest and 400 as late payment charges. Thier customer care also could not help me and they are not ready to escalate this to thier higher authority. I have been using this card for past 9 years and i feel very irritated about the response. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Sir,
As per the statement for March '16 Rs. 4880.00 was payable by 7th April 2016. As per your statement I have made the full payment One day in advance i.e ( 06/04/2016) thru Click to pay and the amount was debited to my SBI S/b account immediately. and received your SMS alert confirmation for receipt of my payment by you on 11th April 2016.
However, when i received your statement for the month of April 2016, I was shocked to note that you have charged Interest & Penal charges for delay in payment by three days.
Actually all the Banks were closed ( Including ICICI ) for THREE days 8th, 9th & 10th of April 2016, 8th Being Ugadi festival Holiday, 9th April being 2nd Saturrday & 10 th of April 2016 on a/c of Sunday. Howerer, the amount paid by me is credited to your account the very next working day i.e Monday the 11th April 2016.
Hence, I hereby request you to kindly reverse the Interest & Penal charges levied along with the Service tax and confirm to enable me to make balance payment well within the due date.
Please do the needful and oblige,
Thanking you in advance,
VIJAY SIMHA N
Mob: +[protected]
As per the statement for March '16 Rs. 4880.00 was payable by 7th April 2016. As per your statement I have made the full payment One day in advance i.e ( 06/04/2016) thru Click to pay and the amount was debited to my SBI S/b account immediately. and received your SMS alert confirmation for receipt of my payment by you on 11th April 2016.
However, when i received your statement for the month of April 2016, I was shocked to note that you have charged Interest & Penal charges for delay in payment by three days.
Actually all the Banks were closed ( Including ICICI ) for THREE days 8th, 9th & 10th of April 2016, 8th Being Ugadi festival Holiday, 9th April being 2nd Saturrday & 10 th of April 2016 on a/c of Sunday. Howerer, the amount paid by me is credited to your account the very next working day i.e Monday the 11th April 2016.
Hence, I hereby request you to kindly reverse the Interest & Penal charges levied along with the Service tax and confirm to enable me to make balance payment well within the due date.
Please do the needful and oblige,
Thanking you in advance,
VIJAY SIMHA N
Mob: +[protected]
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a38f8j_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a38f8j_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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Regards,
ICICI Bank Customer Service Team