[Resolved]  ICICI Bank Limited — Utter negligence conducted by icici bank phool bagan branch kolkata (ppf demand draft not deposited within 3 months resulting revalidation)

Address:

700054

Sir/ madam,

I and my wife was maintaining ppf account (No. 6005012 & 6003636) with assistant dy. Director, ppf section, gpo, kolkata – 700001.

On 13th may 2015, i made an application to the post master, gpo, kolkata - 700001 and requested to the post master, gpo, kolkata - 700001 for transfer of fund from gpo to icici phool bagan branch kolkata as we are having saving bank account in icici phool bagan branch.

Thereafter, dy. Director, ppf section, gpo, kolkata has sent the demand draft in favour of icici phool bagan branch on october 2015 with my contact and address details (Demand draft no. 655638 & 655639 dated[protected] to the icici phoolbagan branch for crediting the amount in my ppf account.


Thereafter, i regularly contacted icici phoolbagan branch and kept inquiring about the receipt of demand drafts but concerned official of icici bank, phool bagan branch denied of having receipt of my demand drafts dated[protected].


Ultimately to my utter surprise i came to know that demand drafts had been received by icici phool bagan branch long back around in the month of november 2015. Neither bank officials had time in 3 months to deposit the demand draft nor had time to contact the customer resulting to expiry of demand draft.

That in gross negligence did not credit/ deposit demand drafts. It took me 6 months to get the draft from gpo and again i had to revalidate the demand drafts which will take 3 months at least.


Due to icici phool bagan branch negligence, i suffered (Still suffering) huge financial loss including the loss of interest and yet to receive my principle amount. I am also not able to invest in 80c in fy[protected].

Icici bank completely kept me in dark and harassed me and deprived me of my money in time due. Being a senior citizen i request you not to harass me further and resolve the matter.

Under this circumstances i request icici bank to pay my principle amount along with interest @ 18% from 1st november 2015 till the date of payment of principle amount or i will be bound to take every necessary legal action against icici phool bagan branch and raise this incident to rbi, banking ombudsman, consumer court and to every respective forums.

There is lack of internal control and audit procedure and no accountability at all!

An early action in this regard is highly desirable.

Thanking you,

Yours faithfully,


Regards
Pratik kheria (Aca, acs, international cfa)
+91 [protected]


For rajendra prasad kheria