ICICI Bank — Loan being disbursed to my account with wrong processing fee. Too much of trouble with their sales agents.

Address:	Pune, Maharashtra, 511047
Website:	www.icicibank.com

I had applied for a Personal loan with my Bank ICICI Bank - LPPUN[protected] - which had provided me great banking service for the past 15 years now.
My account number is[protected], Bangalore.
First of all they took lot of time to process the loan. By the time the loan was disbursed it was already time for me to recieve the salary. My salary is almost equal to the loan.
But this is not what is bothering me.
The most frustrating thing that made me post this is the kind of harassment I went through in the whole process.
Every day there will be a call for loan approval with proposal that never matched the promised Interest and Processing fee requested. These guys disturbed me a lot throughout my office time.
Almost 20 days latter I got a final call confirming a lower interst rate and a 1% processing fee. I got my loan amount reduced as I anyways didn’t need a loan as I was about to receive a loan. Just that these guys have taken so much efforts, a small amount of loan was just a token of respect to them.
I confirmed my processing fee. It was around 1K+some taxes. I approved.

Latter I got several calls saying the processing fee and interest rate being higher. I angrily but still politely (because I was at work) rejected.
I was about to fly to Oslo in two days and to my surprise I got a SMS for this loan amount getting deposited in my account. And that too cutting a 2% processing fee. I tried to call the ICICI Bank helpdesk. But was not able to reach any of them.
I complained over the social forum, Mail etc. At last on the day of my travel a gentleman calls me from the ICICI bank brank – knowing nothing about what happened, doesn’t know any maths still assuring me he will take action.

I told him to reply over mail as I am travelling out of India for few months.

Still waiting for a reply from these guys.
Overall – a small issue for me for me – but a major cause of concern the way these guys are governed. All I could say is these organizations are superb when it comes to a banking service. But the other services like the credit cards and Loans – they are a bunch of highly unscrupulous people. Just be careful when you deal with them.

Dhiraj
Oslo - +[protected]