ICICI Bank — Loan disbursed without any intimation about the charges

Address:	New Delhi, Delhi, 110034
Website:	www.icicibank.com

I was informed that the pf charges would be zero and the foreclosure charges would be NIL after six months. But as soon as I gave them the cancelled cheque they disbursed the amount without informing me about the charges.
And they deducted around 5000 rs as processing fee.

They have cheated the other people also in similar manner. I emailed them about this a numerous time but they are not taking any action.

Email chain:

Dear Sir,

With reference to your e-mail dated March 27, 2017, regarding the Processing Fee and Foreclosure Charges we understand your concern.

However, We regret to inform you that, as per the process Processing Fee is applicable and also Foreclosure Charge will be applicable if you wish to close the loan with Balance Transfer and same will be waved off if it is paid by own funds after 12months.

This has been already communicated in the agreement at the time of loan process

Alternatively, You may also visit to the Loan Servicing branch for further assistance.

We request you to look for the nearest ICICI Bank Loan Servicing Branch in our website: www.icicibank.com Find ATM/Branch.

Sincerely,

Sarala Cingari,
Customer Service Manager
ICICI Bank Limited

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Name: sushil
Product: Loan Account
Account No: LPGUR[protected]
Application No:
E-mail address: [protected]@yahoo.in
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No:SR[protected]
Details of complaint: Hi,

Name Sushil Kumar
Loan Account Number LPGUR[protected]
Registered Mobile Number [protected]

For the loan process I was in the contact of Sumit and Deepak from ICICI.
I was told that the processing charges will be zero and the pre-closure charges would be zero after 6 months.

Now when the money was disbursed yesterday, I was shocked to see that I was charged around 5000 as processing charges.
I contacted your customer care and your executive told me that the pre-closure charges are zero only after 12 months.

I did not get any email or call from the bank regarding these charges, money was disbursed without any prior intimation.
I have already logged a service request with ICICI customer care SR[protected]

This is not the first time this has happened to me. Same thing happened last time.

I was going to take home loan from ICICI but now dues to these cheating cases I would go with other banks.

Please take a look into this, address the issues as soon as possible.


Thanks,
Sushil Kumar


Reply Reply to All Forward More
Sushil Kumar
To [protected]@icicibank.com 29 Mar at 2:16 PM
I was not intimated by anybody about these charges.
Also your sales representatives told me that the foreclosure charges will be zero after six months. They told me that the pf charges will be ZERO.
Nobody from ICICI informed me about the charges before disbursing the amount.

I am not happy with this response of yours, instead of investigating you guys are telling me that the charges are applicable.
Please look into this again, I am not making up all this.
I am not the only one who has been cheated by your loan department. See the complaints on this web page. ICICI Personal Loan Complaints

I will take this matter to the court if satisfactory action is not taken by you people this time. I will contact all the these people you have cheated and make a strong case against the bank.


ICICI Personal Loan Complaints
Complete list of ICICI Personal Loan complaints. Scam, unauthorized charges, rip off, defective product, poor se...

Thanks,
Sushil Kumar

Show original message
Reply Reply to All Forward More
Customer Support
To Sushil Kumar Today at 19:41
Dear Sir,

On receipt of your complaint, we have verified with our records and would like to state that the Most Important Terms and Conditions (MITC) and personal loan agreement for the above loan indicate the following Processing fee and foreclosure fee.

Further, bank duly communicates and obtains consent of the borrower with respect to all applicable terms to ensure complete transparency.

We must remind you that you have signed the documents accepting the terms and conditions of the loan. Any official document/agreement
signed by the customer is valid and deemed to be understood that the terms and conditions are read and are acceptable.

For any further grievance with respect to your query, please write to *STEP 3* through the "Complaints" option at our website or write to [protected]@icicibank.com

We affirm that ICICI Bank at all times acts with diligence, in good faith and in no manner prejudicial to the interests of its customers.

Sincerely,

Sarala Cingari,
Customer Service Manager
ICICI Bank Limited