[Resolved]  ICICI Bank — loan insurance

Address:New Delhi, Delhi, 110045

Hi team,

This is regarding my loan account # :- lpdel[protected]

I am writing this email to understand how can you deduct the loan insurance without my authorization and i know it is not mandatory. My total loan amount was 6, 18, 000.00 however the amount i have received in my account was 3, 01, 646.18 and a demand draft of 2, 91, 275.00.

There is a difference of 25, 078.82.

I understand there would be some processing fee & gst charges but not this much. I told the representative clearly that i do not want the insurance for my loan and i also said that if you give me insurance i will not take it. Even after this, the representative disburse the amount after deducting the loan insurance of somewhere around 17, 000.00

Kindly take a look at it and get my money refund of loan insurance that you have deducted asap.

Thanks,
Dilawar singh
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May 28, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
ICICI Bank Customer Care's response
Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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