[Resolved]  ICICI Bank — Loan Part Payment not Credited/received

We have made the loan part payment for our ICICI Bank Loan amount 322230/- on 17/05/2022. Payment was done from the amount with Union Bank. The transaction is successful and the amount is debited in the Union Bank. But the credit is not reflected in the ICICI Loan account till date. Nor is the payment returned to Union Bank. We have made the payment through ICICI Bank website and the payment portal is IBIBO Web Pvt Ltd with thier bank details. Now as per ICICI bank branch the epayment does not show their bank details. Kindly go through our request and help us track the payment or give us the refund.
Transaction Date - 17/05/2022 - Amt - 322230/-
Beneficiary Nickname - IBIBO Web Pvt Ltd
Beneficiary Account No: [protected]
Ref No:[protected], UTR ref - S70140330. Transaction Type - Shopping
Mall Payment.
This payment is not received to ICICI Bank Loan account nor the amount is returned to Union Bank.
Kindly pls help to resolve and get us the refund.
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Jun 26, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 26, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06942) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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