[Resolved]  ICICI Bank — Loan rejected without any information

Address:

Pune, Maharashtra

Hi, I am working in Syntel LTD Pune and i have my salaried account (Acc No[protected] in ICICI Bank. I applied for online personal loan on 6th May 2015 and i got a call from ICICI on 7th May. i provided them all the details and they told me that i am eligible for the loan. They also told that i will get verification call soon. But after that i didnt get any verification call. On 13th May i again called them and they told that due to system issues they were not able to call me. They told that i will get a call soon. on that day i got a verification call and they told me that the bank employee will come to collect the required documents on 14th May between 11am-12pm. I waited for the guy but no one came. On 18th May, ie today, i again called them but this time they told that my personal loan has been rejected. when i asked them the reason they didnt tell me anything. they were talking rudely and then without giving any reason they disconnected the call when i asked why i was not informed earlier. As a customer i feel cheated as my younger brother's admission depends on this loan. I need a clarification why this happened, what was the reason behind the loan rejection, why i was not informed the same day about the loan rejection and who is responsible for such rude behavior with the customer. I hope i will get the help asap. Thanks, Amar Verma Mb - [protected]