ICICI Bank — loan/od against my fd

Address:

400097

I am writing this on behalf of my mother. We have a fd with icici bank, malad (E), daftary road, branch and we have applied for a loan against the same.

Since 20 days the bank officials are giving us excuse of printer not working.
Being such a big brand does it takes 20 days to resolve one printer issue?

Request you to take some quick action as this is being spoiling the customer relationship with bank as well as the reputation of a brand.