ICICI Bank — Locker rent increased by 75% without intimation

ICICI Bank — Locker rent increased by 75% without intimation

S ShrikantD from Mumbai, Maharashtra

ICICI bank has increased locker rent from 2000 to 3500 plus HST, without intimation. When requested, they mentioned it was informed by email to all customers on 10-Feb-20. I didn't receive the same and when asked for proof, they started giving reasons of bulk email notification. I am not convinced with their resolution and when escalated to their escalation email id, they raised hands saying Branch manager has discussed with me. They insanely revert with same email on whatever query is raised to them. +4 photos Was this information helpful? No (0) Yes (2)
ICICI Bank customer support has been notified about the posted complaint. Feb 06, 2021 Updated by ShrikantD HST --> GST Verified Support Feb 08, 2021 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1buku) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Mar 26, 2021 Updated by ShrikantD Pathetic bank in India, #ICICIBank. They didn't refund extra charged amount (1500 plus taxes) and when asked, they are ready to close account. Customers are least priority for ICICI bank, I am planning to close all my account with ICICI Bank. My additional forcefully dedicated amount of 1500 will survive your declined business. God bless your banking business. Mar 26, 2021 Updated by ShrikantD Never Mark this issue as Resolved, as ICICI bank does not deserve closure
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navind

Same is the story with me and another friends having Locker in ICICI Mulund, Mumbai branch. So similar story on check but the terrible part is rental increased from 1000 to 4000 (4 times) + GST, can you imagine, what a beautiful way to close March end accounting and profits by ICICI at the stake of customers. I have forwarded this to Nodal office of ICICI, next is higher authority/MD - emails avail on ICICI site and I absolutely did not get any letter, email or sms from 15-Mar-2020 which they claim rent change intimation was given to all (in lockdown really?)

I already closed my investment option and thinking to close the account as well, but only after I push further so that management knows.