ICICI Bank — Lounge Service Reversal Charges

I have availed internal lounge service at Al Maha Doha airport on 12th May 2023. The amount was deducted from my account. ICICI bank has been informed and service request have raised . They told the amount will be credited after 30 days. It is past 30 days and still no action from the bank. I have sent several reminders but each time they open the service request SR[protected] / SR[protected] and close with reversing the charges. Bill of 230 Qatar riyal was sent to them as a proof.

Thank You
Vinay Kamat