[Resolved]  ICICI Bank Ltd — Charges deducted at withdrawl transaction from atm

Address:	174028
Website:	www.icicibank.com

Dear sir

I dinesh kumar holding icici savings account no.[protected]. My complaint is regarding to extra charges at icici bank atm for using icici debit card. I withdrawn rs. 3000 on 23rd march 2016 at icici atm but bank deducted rs.3022.90 from my account. When i called at customer care, they told me that only 5 transactions are free at same bank account. But according to me its my 4th transaction at icici atm. I again called at customer care, then their representative told me that balance inquiry also counted as transaction. But accounding to atm booklet balance inquiry is free of cost. For proof i am attaching my statement and scan of atm booklet. I had few questions about banks. Plese reply me as soon as posible.


1. Is balance inquiry is also chargeable, then why bank deducts annual atm fee?

2. If 5 transactions are free for same bank atm, then customer gets ony 60 transactions free in a year, and icici bank is deducting rs. 499+ service tax yearly. Means to say rs. 8.84 for per transaction. Then what is free usage of atm?

3.Does balance inquiry is also counted as a transaction? If yes then why bank does not shows it in statements?

4. When someone take loan from bank, bank make brokage of his all property, but when bank make such deductions where customers make complaint?

5. If bank also start deducting charges unnesserly, why customer will open a saving account with them?

Regarrds
Dinesh kumar
[protected]