ICICI Bank Ltd — Credit card issue

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear sir/Mam, We have been using icici service since last 5 yrs. My husband had done shopping from icici bank credit card. When we go for next time shopping the card was blocked. and then check the amount pending to be paid, it was showing Rs. 0. he didn't get any msg for the penalty value, it was in April, we followup through mail. They called us back and asked the readon and didn't followup again and no update. Today we see ICICI branch they asked that these are annual charges and now the amount became around Rs. 3000. We had only done the shopping for Rs. 800. Very poor customer service by icici this time. While providing the credit card you people follow up doning call on call. but no one a single person to handle query if the customer face any issue. atleast you should message the person for any pending amount and Why you are charging this penality. If card is blocked how we will be reliable on you to do furthr shopping