ICICI Bank Ltd — Demat account charge deducted without any demat account

Dear sir,

I have a saving account no[protected] with icici bank.
Recently on 27 August INR 826.00 was deducted from my account against DMC/IN[protected] DP CHGS TILL July -2021. I couldn't know why this charges have been deducted. I have Googled it and I came to know that it is probably charge for using Demat account. If it is so, then I want to bring you in the notice that I never had any Demat account in icici and even I don't know what is Demat account and how to use it.
I am surprise to know that bank has deducted the charges for something that doesn't even exist

I request you to kindly look into it and refund my money as soon as possible. Also kindly arrange to stop these arbitrary action of bank.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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