ICICI Bank Ltd — Fraud during processing/approving car loan

viraj13

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi, 110092

With reference to my car loan processing last month: 1. Loan was offered @9.5% Interest Rate 2. Loan sanctioned @9.75%Interest Rate 3. Every time i have asked to share documents mentioning Interest Rate and other terms & conditions before approval but no one has shared anything with and they keep on doing things by own. 4. even they have not asked me about required loan amt as well. I am touch with the team telecon & several e-mails since last week when came across to know about increased Interest Rate as what was offered but no one has turned up or reply on this matter. Now Please help me how can i esclate this matter and get this resolved. Regards, Ajay

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Jan 27, 2016

Updated by viraj13 still I have not got any resolution in fraud case done with me even after continuous follow-up with all the team member involved in this fraud.

Such a lethargic team and worst experience of customer handling...

Pl get this resolved on priority basis and need action against team as well.

Jan 27, 2016

Updated by viraj13 Still I have not got any resolution in fraud case registered since 15 days back.

Such a Lethargic Team and worst experience of customer handling.

Pl get this resolved on priority basis and need action against team involved in this.

Jan 27, 2016

Updated by viraj13 Still I have not got any resolution in this matter registered since 15 days back even after continuous follow-up.

Such a lethargic team and worst example of customer handling.

Please get this resolved on priority basis and need action against team involved in this fraud case.

Jan 27, 2016

Updated by viraj13 How my complaint is getting marked as resolved every time without any resolution from ICICI bank side.
i have not received a single communication from bank side in last 15 days.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a32gyg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team