Detailed description of fraud
*Fraud through debit card via online shopping
*dt 23/02/2013 received email for updating your debit card-
* dt 27/02/2013 or 28/02/2013 reply given details of debit card and message received updatation completed.
*dt 02/03/2013 at 3.15am- 3d pin generated successfully At 5.15 to 5.20 a.m(four trn.)-online shopping -trn.-Rs.1000, 1000, 1000, 1000
*received message through sms alert service.
*dt 02/03/2013 at 9.15 a.m. complaint lodge on phone to your customer care excutive, then the executive told him first of all i blocked your debit card and take request for new card and lodged complaint fraud through debit card the money will be reversed in your account 10-12 days or in this connection our sr. officer call to you.
*dt 14/03/2013 –on the above period not any person contact to him and no money reverse in my account.Then again contact to customer care excutive then the person said your complaint is lodged but you also fulfillup complaint form and send it to consumer dispute @icicibank.com email id.I also go to mehsana branch the manager told same thing.
*dt 16/03/2013 & 17/03/2013- send consumer dispute form on the above email id.
*Then again contact two or three times on your customer care executive, They said the above fraud complaint dt 02/03/2013 complaint no.-SR[protected] is given resolution dt 13/04/2013.So you wait up to 13/04/2013. But till dt 13/04/2013 no person contact to him in this regard.
*dt 15/04/13-2nd level comlaint lodged .
*within 48 hours officer contact two times to him and I gave all information related to this fraud.Then he told again send consumer complaint form but I told him already sent on dt16/03/2013&17/03/2013.
Again he told you give 40-42 days for resolution and now registerd your complaint, and intimation by revert sms and your email id.
*dt 15/04/2013 complaint is registerd no-SR[protected] received by sms and my email id.
*dt 03/05/2013 again received sms your account dispute initiated give final resolution in 35 days.
*dt 27/05/2013 again received sms it is verified transaction done by you.
*dt 01/06/2013 again complaint lodged on level3 by complaint box.
*dt 08/06/2013received mail the trn was successful . so all complaint is closed.
*dt 04/10/2013 again comlaint lodged on 4th level.
*dt 09/10/2013 received massage merchant present all slip so trn. Was successful.case closed.
Sir,
I am sending detail case to you .pl see and investigate it . it is totally different type of case.it is delayed action taken by banks end . So it is happen. Pl suggest what can I do.
Thanks!
s.k.chaudhary
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