ICICI Bank Ltd — Misbehaviour because i simply asked to link my two savings bank accounts

Address:

Deoghar, Jharkhand, 814112

I opened a HUF savings bank account with Deoghar-814112, Jharkhand branch.
As per the person visited my place, it was the first time the branch has opened an HUF account.

After account opening I asked for the User ID for online banking, which was denied because I was having just one mobile number which was already being used for my personal account. As per the branch I should get another mobile number to get User ID.

The above was discussed with Mr Arvind modi employee code 265594, I requested him to link my account with my existing account, the statement made Mr Arvind angry just because he was determined that such things are impossible and angrily said to me that I don't know anything and I should close my account which was very rudely.

I made a complaint via phone banking and was given a number SR[protected] on[protected] to be resolved in one working day. The same day I got a call from the branch by Mr. Jha who asked me the details about the incidence and said that he will call back after checking. he never called up and today on[protected] when I checked the status of complain online it showed it was closed yesterday only.

Now again I called up at phone banking, the person said that the branch has written to them saying nothing such thing has happened and has asked the customer to visit the branch to link the account.

I then asked the phone banking person that it means what ever happened with me was a false thing and I am lying and the branch statements are true. He said he too can't help me and asked to visit the branch to get things shorted.

The above incidence proves that a customer can never complain against an employee because if the branch denies any charges then the branch is free of any charges faced by a customer.

I humbly request the bank authorities to take some disciplinary action against the branch employees for denial of charges by an existing customer having no personal grudges against the employee.

If there is a provision to link two accounts then why the branch was not aware and because of which the whole incidence happened and why now I am asked to visit the branch again to get the two accounts linked.