[Resolved]  ICICI Bank Ltd — Misguided for credit card scheme

Address:

Thane, Maharashtra, 400602

I was wrongly conveyed by the ICICI wealth management team that there is a life team free sapphiro card available under some scheme. I already had a coral card but since it was a life time free card, I applied for the card filling all the forms and giving the necessary documents. After going through all the hassles, I have issued a Rubyx card after 3 weeks. When I took up the matter saying I never applied for a Rubyx card, I was told that I do not qualify for the requirement for Sapphiro and hence Rubyx was issued. These requirements were not conveyed to me earlier by the teams. When I further enquired, I found out that even the Rubyx card issued to me was not a life time free card. I was totally misguided by them at every stage and hence I have ended up with a paid credit card which I did not need in the first place. This process has caused a lot of wastage of time, paper work and wrong hopes were given to me.