[Resolved]  ICICI Bank Ltd. — withdrawal failed, but amount deducted from a/c.

Address:

Faridabad, Haryana

Dear

i am bharat ram my a/c no.[protected] icici bank a/c no. faridabad branch
first of all on 8 dec., 2013 i am going to HDFC / axis bank atm, then try to with drawl rs. 10000/- but with drawl not succcessful slip is generated in which mention " transaction declined" unable to dispense at same day message is received on my no. i.e. with drawal 10000/- and get balance.then i try to speak on 9 dec to customer care then they ask to me please wait 24 hr. after 24 hr, on 11 dec. again we call to customer care then they ask to me your complain is registeresd and wait for 17 day for response,

on 7 jan 2014 i was gone to icici bank branch then same complain registerd with in written and take recieving of this letter on 13 jan 2014 again go to bank but they asked to me that they mailed this comlaind to your seniors

18 jan 2013 call to cust.care he said your complained is registersd and give complain no.[protected]

20 jan 2013 call to cust.care he said to me hdfc bank said to icici that transaction successfully he sail your last options is apply for video footage in youe branch on that days and yout a/c statements

21jan 2013 i goto icici branch speak to manager same thing for video footage but he said to me first of all you write to FIR in police station then we apply for video footage also they deny to give my bank statement

then i go to police station for FIR then he not written my fir

finally there is no result almost 45 day gone. and my money is not refund my account

so please give me solution for this problem

thanks
bharat ram
[protected]