[Resolved]  ICICI Bank — MAB Charges Applied without notice

Address:

Phursungi, Pune

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal

My account was a salary account type when opened and in that no minimum balance was required to maintain as per the rules however, ICICI Bank started charging me for the MAB out of no where from January 2022 hence I have following issues to raise:

1) MAB charges of -

i. (MABchgs-NOV-21+GST) RS. 388.91/-
ii.(MABchgs-DEC-21+GST) RS. 425.34/-

Total: RS. 814.25/- deductions.

have been deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank.

2) ICICI bank deducts Rs 17.70/- for sms pack per month to update me for any transactions from the account. However, this information was not shared by any means

3) No message or email from ICICI bank informing that my account has low balance and could attract penal charges until march, 22-Jan-2022-whereas they started charging me since January, 2022.

4) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

5) i Request to ICICI to reverse the money they have deducted for useless cause, else WE NEED TO CLOSE THE ACCOUNT WITH ICICI Permanently
Its Not Customer Friendly bank, Its PENALTY BANK.

Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

With this, I request for reversal

Regards
Netke Hanumant Mohan