ICICI Bank Complaints & Reviews

On 16/09/2021 purchase VIVO X60 from offline store in 34990 with my credit card and the running offers is 10% cashback on devices is 3500 but after 90 days cashback not received. Pls help

I am account holder of icici branch, phase 5, mohali. i made a transaction of 50, 000 on december, 2021 by mistake in someone else account through imps. and raised the complaint within half an hour of the transaction. its been more than 23 days and i am still waiting., y complaint number is SR[protected]. I regret being a part of this bank. they always charges high amount for every service even when their services are zero
they even closed my request today?? why?

I am using an Amazon pay icici card, and for the last month, I earned more than 10000 rewards points. But I have not received the reward points. It has been more than 15 days.

The customer support kept saying different issues every time.
Initially they said that this is a backend issue which will be resolved in 3 days.

Then they said Amazon has put this on hold.

Finally they said that as the reward points are over 10000, they put the reward points on hold for an investigation if the card has been used for business purposes and this would take 10 business days and after that I will get the balance in my account.

Anything about this verification is not mentioned anywhere in any document. Even if this is a policy, the problem is even after waiting for 10 days, I have not received the balance.

The bank's customer support is awful and a waste of time. I always felt Icici bank was one of the best banks in the country, but honestly this is one of the worst experiences I have had with a bank.

I am using an Amazon pay icici card, and for the last month, I earned more than 10000 rewards points.

The customer support kept saying different issues everytime.
Initially they said that this is a backend issue which will be resolved in 3 days.

Then they said Amazon has put this on hold.

Finally they said that as the reward points are over 10000, they put the reward points on hold for an investigation if the card has been used for business purposes and this would take 10 business days and after that I will get the balance in my account.

First of all this is not mentioned anywhere in any document. Even if I agree that this is a policy, the problem is even after waiting for 10 days, I have not received the balance.

The bank's customer support is awful and a waste of time. I always felt Icici bank was one of the best banks in the country, but honestly this is one of the worst experiences I have had with a bank.

Online transaction of Rs 20000 was done on 14th Jan'22 but transaction got timed out. But amount got deducted from account and didn't went to beneficiary account also.

My net banking account was blocked on 19 Jan while doing a transaction and got a message to cantact CC to get it unblocked, I tried with my registered mobile number and was not able to connect due to busy server, but got the call connected from other number but CC told me to call from registered mobile number only.its two days passed I am not able to contact ICICI CC and my account is still blocked .
My registered mobile no is [protected].

Hi
sir/madam

Am a ICICI bank customer. On dated 11-01-22 ECSRTNCHGS charged 590 rupees. I don't know what the charges ECSRTNCHGS that the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged/debited amount.

Thank you

I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

They have just mentioned this dcardfee+gst and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

This is high time to chnage my bank account from icici to some other bank

An amount deducted from my bank account without my consent or approval that is not acceptable.

Registered Mobile No. [protected]

19/01/2022 NACH_AD_RTN_CHRG~ADBLDESK~10JAN22~80aa70 Dr. 590.00

Kindly refund my money otherwise I have not option except to file a compliant.

Regards,
Pankaj Kumar Singh

Hi Team,

Can you explain me why you charged such high amount of penalty for ECM?
That’s also two time please refer my attached photo . @icici bank please give us proper or satisfied answer because I have reached nearest branch and they even don’t know about this charge just said it’s bank policy bank policy etc.

Please me out on my email address [protected]@gmail.com

There are charges on my account and there is no good reason

Transaction details- bil/imb/[protected]/payeename/fee/[protected]

I have a NOC for my closed loan account and still they have deducted 590 rupees for insufficient balance for emi.The other bank is also trying to deducted money as emi as in their system it is not updated.

This is regarding my Amazon.in order #[protected].

I have ordered Urban Terrain bicycle worth ₹12299, from Amazon.in on 11th December 2021, order #[protected]. Above order got delivered to me on selected address on 16th December 2021. As I have selected Pay on Delivery as my payment mode I have made payment for the ₹12299 using UPI payment mode at the time of order delivery.
After opening the packaging of the product I have noticed the product which got delivered to me was damaged and used. Hence I have raised a return request for the same. My return was successfully happened on 17th December. According to Amazon my refund was initiated on 17th December to my Bank account which I have provided in Amazon.in mobile application. According to Amazon that refund got declined due to IFSC code mismatch for which no evidence is shared with. New refund for the same order was initiated on 24th December 2021. And till date I have received no refund for the due amount.
refund for the due amount.
In my last communication Amazon.in shared a refund reference number HSBCN[protected] and asked to contact my bank for the refund status and file Dispute form. When I visited my bank and contacted customer care they mentioned that your account is working fine and no such amount is credited to your account and as I am an beneficiary I can not file a Charge dispute form.

My account is showing lien amount. Even though I have never missed a payment.

Icici bank charges me amount of 590rs &21rs with the name of ecsrtn charges.they making fraud because they didn't even inform me as a customer.i want to take legal action against company.

Within 8 days 1300 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ADBLDE_sk ( Rs 590/- (13 Jan 2022) and Rs.379 ( 19 Jan 2022) And MAB_charges +GST ( Rs.505 (14 Jan 2022) without any notification.
What is this transaction purpose?
It's almost 8 years I have been a customer of icici bank but I don't trust this bank anymore. Poor customer service, executive don't answer properly, so many problems in recent year. ( Writing it in a decent language here )

I want this issue resolved at earliest. Otherwise I am closing this account immediately.

Already we are facing financial issues due to covid and then there comes an icici bank adding to it.

Complete Nonsense!
And totally disappointed!

I want to know why amount of INR 590 is debited from my account when I have not missed emi for Baja Finance.

Transaction Remarks--NACH_AD_RTN_CHRG~Of Bnk BFLf~12JAN2
2~4216faa~P401D

I am expecting a quick reply from ICICI Team on this issues and refund my money.

I made a cash deposit on 01/19/2022, by the time 14:33:36 on machine no: 0061291HRY on Tenkasi ICICI Bank branch.
Once cash was deposited, I received a slip saying "TROUBLE SORRY, MACHINE IS OUT OF SERVICE"
And I have not received any money back from the machine and my money is not credited in my account as well.

This is simply a fraud caused by ICICI bank.

Account No for which money was deposited...

I transferred Rs 2, 500 through IMPS on 19-Jan-2022 11:22 AM from ICICI A/C to Yes Bank A/C.

Transaction Remark : MMT/Ref[protected]/[protected]

The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

But I got a message that said

"Dear Customer, IMPS Txn Ref[protected] for Rs.2, 500.00 is timed out at Beneficiary Bank on 19-Jan-2022 11:22 AM. Txn status will be updated by Bene Bank in 3 working days."

Having deep discount bond
bondholder no.[protected]
certificate no:- 34616
bondholder name- sandeep wadhwa
distinctive no:[protected]
given on 28th day of may 1997

redeemption payment not received till date