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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 156

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S
Shrinand93
from Pune, Maharashtra
Jan 20, 2022
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Refund initiated by amazon.in but still not received.

This is regarding my Amazon.in order #[protected].

I have ordered Urban Terrain bicycle worth ₹12299, from Amazon.in on 11th December 2021, order #[protected]. Above order got delivered to me on selected address on 16th December 2021. As I have selected Pay on Delivery as my payment mode I have made payment for the ₹12299 using UPI payment mode at the time of order delivery.
After opening the packaging...
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Arunraj SB
Jan 20, 2022
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My account is showing lien amount. Even though I have never missed a payment.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916093) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    Ratikanta rankanidhi patra
    from Pune, Maharashtra
    Jan 20, 2022
    Resolved
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    Resolved

    Address: Icici bank, Ambarnath, mumbai

    Icici bank charges me amount of 590rs &21rs with the name of ecsrtn charges.they making fraud because they didn't even inform me as a customer.i want to take legal action against company.
    Mar 7, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 20, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916084) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sanket 2910
      from Pune, Maharashtra
      Jan 19, 2022
      Resolved
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      Resolved

      Within 8 days 1300 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ADBLDE_sk ( Rs 590/- (13 Jan 2022) and Rs.379 ( 19 Jan 2022) And MAB_charges +GST ( Rs.505 (14 Jan 2022) without any notification.
      What is this transaction purpose?
      It's almost 8 years I have been a customer of icici bank but I don't trust this bank anymore. Poor customer service, executive don't answer properly, so many problems in recent year. ( Writing it in a decent language here )

      I want this issue resolved at earliest. Otherwise I am closing this account immediately.

      Already we are facing financial issues due to covid and then there comes an icici bank adding to it.

      Complete Nonsense!
      And totally disappointed!
      Mar 4, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 20, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916078) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Joji P Vanissery
        Jan 19, 2022
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        Address: Flat no 101 sunrise bulding first floor new colony

        I want to know why amount of INR 590 is debited from my account when I have not missed emi for Baja Finance.

        Transaction Remarks--NACH_AD_RTN_CHRG~Of Bnk BFLf~12JAN2
        2~4216faa~P401D

        I am expecting a quick reply from ICICI Team on this issues and refund my money.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (914318) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Annie Sneha Premkumar
          Jan 19, 2022
          Jul 1, 2023
          This thread was updated on Jul 1, 2023
          Resolved
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          Resolved

          ICICI Cash deposit machine error and money not credited to account

          Address: Tenkasi Branch

          I made a cash deposit on 01/19/2022, by the time 14:33:36 on machine no: 0061291HRY on Tenkasi ICICI Bank branch.
          Once cash was deposited, I received a slip saying "TROUBLE SORRY, MACHINE IS OUT OF SERVICE"
          And I have not received any money back from the machine and my money is not credited in my account as well.

          This is simply a fraud caused by ICICI bank.

          Account No for which money was deposited...
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          S
          savea
          from Bhopal, Madhya Pradesh
          Jan 19, 2022
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          IMPS Txn timed out at Beneficiary Bank

          Address: Bhopal, Madhya Pradesh

          I transferred Rs 2, 500 through IMPS on 19-Jan-2022 11:22 AM from ICICI A/C to Yes Bank A/C.

          Transaction Remark : MMT/Ref[protected]/[protected]

          The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

          But I got a message that said

          "Dear Customer, IMPS Txn Ref[protected] for Rs.2, 500.00 is timed out at Beneficiary Bank on 19-Jan-2022 11:22...
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          B
          BALAJI FINANCIAL SERVICES
          Jan 19, 2022
          Resolved
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          Resolved

          Having deep discount bond
          bondholder no.[protected]
          certificate no:- 34616
          bondholder name- sandeep wadhwa
          distinctive no:[protected]
          given on 28th day of may 1997

          redeemption payment not received till date
          Feb 21, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 20, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (916778) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Ashutosh Mastud
            Jan 18, 2022
            Resolved
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            Without Notification account has been debited with ECSRTNCHGS
            Feb 25, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 19, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913316) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Ramnathshenoy
              Jan 18, 2022
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              I have been trying to open an NRO account and ICICI bank is rejecting my application stating visa is invalid. My Visa is permanent resident and has unconditional stay as long as I’m in Australia or visited before expiry. This is somehow not understood by the incumbent staff (Mohan) and he fails to process this further. I have been trying to convert my account with no luck and want to register this compliant.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913322) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                mocha singh Khundrakpam
                from Kolkata, West Bengal
                Jan 18, 2022
                Resolved
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                Resolved

                ICICI BANK CREDIT CARD Transaction withheld due to security reasons

                Address: Manipur Thoubal

                I have tried to purchase a mobile from Amazon but transaction failed with same reason as below,

                "Dear Customer, transaction of INR 17840 on ICICI Bank Credit Card XX3006 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

                We are unable contact with Icici bank.
                Kindly do the needful....
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                P
                Prince Arulraj
                Jan 18, 2022
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                Hello
                I can use my debit card in ATM machines .but I can't use it for online payment services.Please help
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911730) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  shivanishivanichugh846@
                  Jan 18, 2022
                  Resolved
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                  Resolved

                  Address: phase5, mohali

                  I am account holder of icici branch, phase 5, mohali. i made a transaction of 50, 000 on december, 2021 by mistake in someone else account through imps. and raised the complaint within half an hour of the transaction. its been more than 23 days and i am still waiting., y complaint number is SR[protected]. I regret being a part of this bank. they always charges high amount for every service even when their services are zero
                  Jan 18, 2022
                  Complaint marked as Resolved 
                  bank is asking me to wait for 40 days as the payment has been done through imps.. but what i am asking in every mail is where the procedure went between these 24 days? what have you done on these 24 days. bank is not calling me.. i am calling to customer care every day..i am the one who is mailing them.. email id is [email protected] i am mentally getting harrassed... i have made an transaction of 50, 000 by mistake not even branch manager and branch emplyees have helped or called
                  ICICI Bank customer support has been notified about the posted complaint.
                  Jan 18, 2022
                  Updated by shivanishivanichugh846@
                  why complaint is market as resolved when it is unresolved?
                  Verified Support
                  Jan 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910806) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jan 21, 2022
                  Updated by shivanishivanichugh846@
                  My payment still has not come
                  Jan 22, 2022
                  Updated by shivanishivanichugh846@
                  even you just closed my case without even refunding my amount..you guys are just haarrassing nothing else..i dont know what kind of bank is this ..call me or i will go to ocnsumer forum...the bank did not even had a word with the beneficary who is ready to give the payment bank
                  Resolved my complaint withing 24 to 36 hours

                  Thank you ICICI Bank
                  what the hell, , how can you close my request when i did not even received the amount... worst bankl
                  udul
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                    A
                    Aayni
                    from Nagpur, Maharashtra
                    Jan 18, 2022
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                    1) 06-january-2022 - ECSRTNCHGS050122_SR[protected] Rs.28.22
                    2) 07-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.0.01
                    3) 10-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.561.77
                    4) 11-january-2022 - ECSRTNCHGS080122_SR[protected] Rs.590.00
                    5) 11-january-2022 - ECSRTNCHG01_070122_SR[protected] Rs.97.76
                    6) 14-january-2022 - POSDEC CHG/[protected]/9692+GST Rs.29.49
                    7) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~279cc3c~4060C Rs.590.00
                    8) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~37c9403~4060C Rs.590.00
                    9) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~daeb272~4060C Rs.590.00
                    10)15-january-2022 - ECSRTNCHG01_070122_SR[protected]GST Rs.492.22

                    Total Amount debited - 3569.47

                    Why is it happening? Even there was sufficient balance to deduct my EMI. What is actually ECSRTNCHG? Why does it deducting from the account? Could please help me to understand explaining to me the email address ([protected]@gmail.com).
                    This is not fair. Please stop this robbery

                    Regards,
                    Anup burade
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910823) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aayni's [Complaint's author] reply, Jan 20, 2022
                    My Mobile No.9822253423 Please Contact Me
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                      S
                      susheel Nemuri
                      Jan 18, 2022
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                      Unable to receive OTP’s on my registered mobile number
                      Icici bank - they triggered
                      Me - I have not received any SMS from bank
                      Jio - able to deliver other SMS why not ICICI

                      As a customer to whom I need to reach for solution
                      Weird situation
                      Feb 19, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 19, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913326) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Nupur333
                        from Manipal, Karnataka
                        Jan 18, 2022
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                        Its been more than a month since I returned my Zara items and the refund amount of 2790 has still not reflected in my bank account. I have attached the credit invoice for same.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 18, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911732) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jan 22, 2022
                        Updated by Nupur333
                        Sent the mail 3 days back and still haven't received a response
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                          S
                          Sanjiv Sahariah
                          Jan 18, 2022
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                          Resolved

                          An amount of Rs.412 & Rs.179 have been deducted from my account [[protected]]
                          as NACH_AD_RTN_CHRG, without taking any loan from you and other 3rd party then how can it be possible to deduct such type. Let me know and kindly refund my money
                          as soon as possible.

                          Regards
                          Sanjiv Sahariah
                          Feb 18, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 18, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            surendraa Sharma
                            Jan 17, 2022
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                            Resolved

                            Address: MP nagar Zone-II
                            Website: icic bank

                            Respected Sir/Madam,
                            I am surendra sharma, having a current account in ICICI bank MP Nagar Zone-II Bhopal (M.P.) Account No: SPBHP[protected].

                            The bank representative Mr. Prashant kumar came to my office many times regarding loan, but i was already been refused to get the loan, but after many request i have ready and he has provoked to me for getting the loan on vehicle engine with interest rate @ 7.2 % so i have ready and processed for loan, but in offer letter received that loan amount at 13.5 % rate of interest so this is an example of cheating by your representative to customer, he has given false information to grasp customer this will ruined your bank reputation and lost faith from customers by this type of fraud, I don't want to continue this loan amount at 13.5% interest of rate, so you are requested to take appropriate action against bank representative, so that this type fraud and false information is not spread by him in future.

                            Bank representative Name : Mr. Prashant kumar
                            Feb 18, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Sunandha Biju
                              Jan 17, 2022
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                              I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                              Today, ICICI Direct deducted 3538 rupees for prime plan renewal .

                              I have shared client list through mail and requested to close the demat services but no reply.

                              I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                              My ICICI direct # is IN[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Sunandha Biju
                                Jan 17, 2022
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                                I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                                Today, ICICI Direct deducted 3538 rupees for prime plan renewal today.

                                I have shared client list through mail and requested to close the demat services but no reply.

                                I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                                My ICICI direct # is IN[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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