ICICI Bank — MAB charges debited twice in month

ICICI Bank — MAB charges debited twice in month

I Itesprof

Dear Sir, This is Khaja Mohammed Neha Anjum holding an ICICI saving. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI. It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone or statement or any way. Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.? Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Apr 26, 2021 Updated by Itesprof I have been checking about MAB charges and which accounts are eligible for it.I'm shocked to know that my account is not eligible as it is salary account.I have not been charged once in 4 years with this account and now suddenly they have debited amount without even notifying me.No sms or email alerts nothing.I came to know about is I noticed difference in my balance and checked my estatements on online banking portal. Bank is not supposed to charge me and yet I'm charged twice. Please help me and resolve my issue by refund. Apr 26, 2021 Updated by Itesprof I have visited icici bank and did call customer care services.All they tell me is they converted my salary account to savings account "all of a sudden in feb 2021" while I was using it from 3-4 years now for which minimum balance is 10, 000 or else I'll be charged. I mean this is so unprofessional.They didn't even notify me about the changes in their policies. All the trust and respect for Icici bank I had is evoparated now.What kind of customer service is this. How can a middle class customer maintain 10, 000 in account ? Please help me resolve my issue. Verified Support Apr 26, 2021 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team Apr 30, 2021 Updated by Itesprof Someone named Rahul Tripathi emailed me asking for my contact num saying he is one of icici customer support and will resolve my issue.I didnt understand if he is acually from bank then he must have my number right..though I provided him my num.And when he called from this num [protected] which is indeed icici customer support number.. He was again asking me about what my issue was and everything so I had to explain it to him again.He said he will refund my amount and asked for debit card number for confirmation.I provided it and then he asked for CVV... that is not supposed to be shared right.. I was sure this was a scam and quickly transferred all the amount from my icici account to another bank account. And to confirm my doubts I got a message that someone was trying to debit 9, 438 rupees from my account. This is just so ridiculous..I came here on this portal for help and even here people are trying to scam. I really dont trust icici bank anymore and will be moving to another bank which is indeed safe...secure and reliable and actually cares to provide service to their customers rather than scamming them.
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