[Resolved]  ICICI Bank — mab charges deducted from account without adequate prior notice

Address:

New Delhi, Delhi

This is in continuation with my earlier complaint regarding mab charges.
If the bank has not provided any services like sending mail, sms, message or telephone then bank has no right to deduct any charges like mab charges, debit card charges from the customers without prior intimation. This is against the banking ombudsmen scheme 2006 clause 8 (K).
When the account was opened in 2005 in defence colony branch that time no mab charges were intimated to the customer. Then without informing bank has no right to take out money from back end automatically without telling the customer. It is the customers money kept in the account with the bank. To recover its losses bank cannot take the hard earned money from customers account. It is amounting to theft which can lead to serious irrepairable damages / loss to its customers. Customers have faith on the bank from its past goodwill and has opened account.
No help whatsoever has been provided to me from branch or customer care.
My hard earned money has been taken out from my account.
I request icici bank officials to look into my entire account details and empathize with my situation and revert back all my money ie rs 25, 000 which has been deducted as mab and debit card charges.
Further cancel the charges pending ie rs 35000.
Looking forward to proper genuine redressal of my grievance
Regards
Ritu wadhwa