[Resolved]  ICICI Bank — MAB charges reversal issue

Address:

400072

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
1) MAB charges of around RS 517 got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
2) ICICI bank deducts Rs 17 for sms pack to update me for any transactions from the account. However, this information was not shared by any means
3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
4)I opened this account solely to make transactions to my ICICI bank PPF account. Branch officials of Rohtak told me that it is mandatory to open an ICICI bank savings account for transacting to PPF account. This information was also incorrectly shared and as per discussions with ICICI call center executives it is not. The minimum balance of Rs 500 was told to me from ICICI rohtak branch officials which is to my surprise is 10, 000 Rs.
5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

With this, i request for reversal

Regards