ICICI Bank — MAB deduction without any prior information

Address:	Indore, Madhya Pradesh, 452013
Website:	www.icici.com

Hi i hv 3 in 1 a/c in ICICI bank which include Saving a/c, demat & trading a/c . As i informed earlier that while opening my saving a/c i hv to maintain 10000 rs mnthly but after attaching my demat and trading, then limit will reduce to 5000 rs only . I ensure this things several times to my Relationship MAnager ( right now who opened my a/c had switch to another job) but now after ensuring that I saw that MAB deduction was done to my a/c 2 times with a gap of 7 days. My complain is regarded why this was not told earlier ? this is cheating and not acceptable? for this complain when i visited to my branch office their manager totally denied and didn't understand my problem . they said that i was my fault that why i trusted to my Relationship Manager (who open my a/c & right now swtich the job). At the time of opening a/c they ensured me about maximum limit will 5000 after 3in1 a/c will process. but here m facing MAD deduction ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
regard
shalini singh [phone number removed]