ICICI Bank — MABchges debited from account without any prior notice

Hello, I have been using ICICI Bank from 2005 and there was no obligation of minimum balance required for my account.

From Apr'21, MABchgs deducted from my account without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it. When I checked the netbanking today, shocked to the core that it has zero balance.

It have never happened before and i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible .
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718321) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Pradeepa Ganapathy's [Complaint's author] reply, Nov 12, 2021
Is this [protected]@icicibank.com the correct email?

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