ICICI Bank — Mandate Charge ADTPSLSIPG

MadhuGB

Feb 10, 2023

Address:

Bangalore, India

Date of Incident: 10Feb2023
Some debit happened in my ICICI savings account with the details mentioned as 'MNDT_CHRG~ADTPSLSIPG~06JAN2023~[protected]'
I called the ICICI Bank Customer support asking for the details of this debit, they said you have purchased a SIP on 6Jan2023 and Mandated the deduction hence this debit has happened.
But I haven't purchased any SIP and not mandated anything. Then how this debit could happen. For that they verified for half an hour while i was on call put on-hold and said will refund this in 1 to 2 working day, as today is Friday you might get it by Monday.
First of all why this deduction has happened when I haven't purchased anything as such.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 10, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nh5d in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team