ICICI Bank — Minimum monthly payment not credited

I have paid the minimum amount due on my credit card number [protected] for September month on 29 September 2022. I got to know from their representatives that it is not reflecting in my ICICI credit account. The transaction id o[censored]PI payment is[protected]. On this after some email exchanges they replied this

"Dear Customer,
We write with reference to your query regarding credit card.
We have initiated a request through Service Request Number SR[protected] for the payments not credited in your credit card ending with XXXX3004 for Rs. 8330 and the request will be processed within 08 working days by 01.11.2022."

But even now the amount is not reflected in my credit card account and no further update is provided. They have also charged late fee for this while the issue was from them